KanoonGo AI

Delete your account

You can request permanent deletion of your KanoonGo AI account and the personal data we hold for that account. Follow the steps below — we will process verified requests within a reasonable timeframe.

How to request account deletion

  1. Send an email from the same email address registered on your KanoonGo AI account.
  2. Use the subject line: Account deletion request — KanoonGo AI.
  3. In the message, include:
    • Your full name
    • Registered email address
    • Registered mobile number (if any)
    • A clear statement that you want your account and associated data deleted
    • Optional: reason for deletion (helps us improve the service)
  4. We may reply to confirm your identity before deleting the account. Once verified, we will delete your account and associated personal data, except where retention is required by law (see below).

Send your request to:

What we delete

  • Your account profile (name, email, phone, preferences)
  • Authentication and session data tied to your account
  • Documents and drafts stored under your account
  • Subscription and usage records linked to your user ID, where applicable

Retention: Payment/invoice records may be retained for legal/accounting purposes for up to 90 days.

Before you delete

  • Export or save any documents you still need — deletion is permanent.
  • Active Google Play subscriptions must be cancelled separately in the Play Store (we cannot cancel Play billing on your behalf).
  • Questions? Email apphelp@acticate.com.